When will my order be dispatched?

Typically, orders are processed and prepared for shipping within 5-7 business days. Once your order is dispatched, a shipping confirmation email containing tracking information will be sent to you.

How can I track my order?

• Method 1: Navigate to our Order Tracking page and input your order details.
• Method 2: Locate the tracking link provided in your shipping confirmation email.

Why is my tracking status not updating?

Please allow up to 7 business days for tracking information to be updated in the system. Occasional delays can occur during transit, customs processing, or within the destination country's logistics network. If there are no updates after 10 business days, please contact our support team for assistance.

Can I modify my order after placement?

For a limited time, specifically within the first 2 hours of placing your order, modifications to shipping details or product selections may be possible. However, due to processing protocols initiated after 6 hours, order changes are generally not feasible beyond this timeframe.

What is the order cancellation policy?

Order cancellation is permissible within a 2-hour window from the time of purchase. Please refer to your order confirmation email for cancellation instructions. Cancellation requests made after 6 hours cannot be guaranteed as order processing may have commenced. For further details, please see our Returns & Refunds Policy.